Bootcamp description

This course provides an in-depth understanding of Customer Relationship Management (CRM) in the context of online businesses. It explores the strategies, tools, and techniques essential for building and maintaining effective relationships with customers in the digital realm. Participants will learn how to leverage technology to analyze customer data, personalize interactions, and optimize customer engagement for enhanced satisfaction and long-term loyalty.

What will i learn?

• Participants will know the concept of CRM and its significance in online businesses.
• Participants can explore the role of technology in online CRM, including CRM software and analytics.
• Participants can understand the importance of data-driven decision-making in CRM.
• Participants can examine best practices for managing customer interactions across digital channels.
• Participants will be able discuss the ethical considerations and privacy issues related to online CRM.
• The course will enable participants to develop effective CRM strategies tailored to online businesses.